Role & responsibilities

Key Responsibilities
Act as senior PMO lead for Customer Service workstreams within a broader transformation and separation initiative.
Own integrated planning, milestones, dependencies, risks, and issue management for

Customer Service-related initiatives.
Establish and maintain PMO governance, reporting cadence, and decision forums.
Coordinate Customer Service activities across Operations, IT, Digital, Data, Finance, HR,

and external partners.
Ensure Customer Service readiness for key separation milestones, including system,

process, and operating model changes.
Develop and manage transition, cutover, and stabilization plans.
Track delivery progress, risks, and decisions; proactively escalate issues where required.
Prepare executive-ready dashboards, status reports, and decision materials.
Facilitate steering committees, working sessions, and escalation forums.
Support post-transition stabilization and perks realization tracking.

📌 Pmo Pune
🏢 Randstad
📍 Pune