Eligibility
Graduate in any discipline; MBA preferred.
3–5 years of automotive dealership experience.
Experience in quality or customer care roles.
Solid communication and interpersonal skills.
Knowledge of Maruti Suzuki quality standards.
Proficient in MS Office and DMS software.

Key Responsibilities
Ensure compliance with Maruti Suzuki quality standards.
Monitor customer satisfaction and CSI performance.
Resolve escalated customer complaints promptly.
Conduct regular service quality audits.
Analyse feedback and identify improvement areas.
Implement corrective and preventive actions.
Ensure adherence to dealership SOPs.
Coordinate customer feedback and follow-ups.
Train staff on quality and customer service.
Prepare quality reports for management.
Drive continuous process improvement initiatives.
Support achievement of dealership quality targets.

Key Skills
Customer relationship management




Complaint handling and resolution
Quality assurance and auditing
Process improvement techniques
Root cause analysis
Solid communication skills
Problem-solving ability
Team coordination
Data analysis and reporting
Attention to detail
Leadership and mentoring
Time management

Key Performance Indicators (KPIs)
Customer Satisfaction Index (CSI)
Complaint resolution turnaround time
First-time complaint resolution rate
Repeat complaint percentage
Service quality audit score
SOP compliance percentage
Customer feedback ratings
Staff training completion rate
Process improvement implementation
Maruti Suzuki quality assessment score

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Quality Care Manager Qcm Rewa
🏢 BHAGWANDAS MOTORS
📍 Rewa