Sheen Automotive 360 is the authorized importer and distributor for RODIM Paint Protection Films across India. The company specializes in providing premium automotive solutions tailored to meet the needs of its clients. With a focus on quality and excellence, Sheen Automotive 360 is committed to delivering innovative products and outstanding customer service. Join our team to be a part of a thriving automotive industry leader.
Role Description
This is a full time, in office role for a Sales & CRM Executive based in Faridabad. The Sales & CRM Executive will be responsible for driving sales growth, managing customer relationships, and ensuring exceptional customer experiences. Day-to-day tasks include developing and implementing sales strategies, handling customer inquiries, managing customer retention initiatives, and delivering insights through data analysis to support sales and customer relationship management.
We are looking for a Sales cum CRM Executive from an automotive background or a true car enthusiast who understands cars and can confidently interact with customers both online and offline.
Key Responsibilities
Customer Handling (Walk-ins)
Attend walk-in customers at the store
Explain services like detailing,
coating, PPF, etc.
Understand customer needs and convert into sales
Digital Lead Management
Handle leads from Instagram, WhatsApp & calls
Quick response and regular follow-ups
Convert inquiries into confirmed bookings
Content Creation (Reels & Marketing)
Create engaging Instagram reels & videos of cars
Showcase before/after work, customer experience
Support marketing campaigns
CRM & After-Sales
Maintain customer database and follow-ups
Ensure excellent customer experience
Handle feedback and repeat business
Qualifications
Solid Sales and Customer Retention skills
Excellent Communication and Customer Experience management abilities
Proficiency in Analytical Skills for evaluating sales data and customer insights
Passion for the automotive industry and willingness to stay updated on industry trends
Proven ability to build and maintain long-term client relationships
Prior experience in sales or CRM, preferably in the automotive sector
Bachelor's degree in Business, Marketing, or a related field is an advantage
Proven track record of achieving sales targets