Job Title: Salesforce AI engineer

Experience:4+ Years

Employment Type: Full-Time

We are looking for a highly skilled and hands-on Salesforce AI Engineer / Agent Orchestration Specialist who can design, develop, and scale intelligent agent-based solutions. The ideal candidate should have robust expertise in Agent Orchestrator, Agent Flows, Salesforce platform (Apex & Flows), and a solid understanding of platform-agnostic AI capabilities to drive end-to-end automation and customer experience transformation.

Key Responsibilities
Design and implement AI-driven agent workflows using Agent Orchestrator and Agent Flows
Build scalable solutions on the Salesforce platform, leveraging Apex, Flows, and integrations
Translate business requirements into intelligent automation use cases across channels (email, chat, messaging)
Integrate platform-agnostic AI capabilities ( automation frameworks) into Salesforce ecosystems
Collaborate with product owners, architects, and cross-functional teams to deliver end-to-end AI solutions
Define and implement best practices for orchestration, automation, and AI governance
Drive UAT readiness, testing strategies, and production stability for AI-enabled features
Troubleshoot and optimize performance, reliability,



and scalability of AI agents

Required Skills & Qualifications Salesforce & Development
Strong experience in Salesforce platform (Service Cloud / Data CLoud)
Proficiency in Apex, Lightning Flows, Process Automation
Experience with API integrations and external system connectivity

AI & Agent Capabilities
Hands-on experience with Agent Orchestrator and Agent Flows
Solid understanding of AI-driven automation and conversational systems
Familiarity with LLMs, prompt design, and AI orchestration frameworks

Platform-Agnostic AI Expertise
Experience working with AI tools/frameworks beyond Salesforce (e.g., Microsoft, Azure AI, LangChain, etc.)
Ability to design agnostic, extensible AI architectures that are not platform-locked

Other Skills
Solid problem-solving and solution design mindset
Experience working in Agile environments (sprints, UAT, releases)
Excellent stakeholder communication and collaboration skills

Preferred Qualifications
Experience with Agentforce ecosystem/tools
Knowledge of Data Cloud and Service Cloud
Understanding of testing frameworks for AI systems and automation
Prior involvement in AI pilot (good to have)

📌 Salesforce Ai Engineer Bengaluru
🏢 Genisis Technology Solutions
📍 Bengaluru