Responsibilities
Configure and support Salesforce Service Cloud solutions.
Configure case management, assignment rules, escalation rules, and service processes.
Set up and maintain Omni-Channel routing and the Service Console.
Configure Knowledge articles, Flows, and automation to improve service operations.
Support testing, deployments, production support, and issue resolution.
Requirements
Hands-on experience with Salesforce Service Cloud configuration.
Experience configuring Case Management, assignment rules, and escalation processes.
Familiarity with Omni-Channel, Service Console, and Salesforce Flows.
Basic understanding of Knowledge Management, Entitlements, and Milestones.
📌 Salesforce Service Cloud Consultant Bengaluru (India)
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📍 India
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