Job Title: Front Desk Executive

Location: Munnar

Reporting to: Property Manager

Company: Monkey Tribe Hospitality Pvt Ltd

Type: Full time | On-site

Role Overview:

We’re looking for a cheerful, dependable, and organized Front Desk Manager to lead the front-of-house operations at our Monkey Tribe hostel. You’ll be the first face guests see and the one they turn to for everything from check-ins to local tips. Your job is to keep the reception desk running smoothly and ensure every guest gets a warm, efficient welcome.

Key Responsibilities:
Guest Services
Handle guest check-ins, check-outs, and reservations (online and walk-ins)
⁠Assist guests with queries, issues, and local recommendations
⁠Ensure smooth communication between guests and other departments (housekeeping, events, F&B;, etc.)
Desk Operations
Manage the daily front desk activities
⁠Maintain and update booking systems, guest records, and daily reports
⁠Ensure proper handling of cash, card, and digital transactions
⁠Oversee front office supplies, materials, and cleanliness
Team & Shift Management
⁠Handle escalations professionally and ensure seamless shift handovers
Guest Experience
Set the tone for a positive guest vibe from the moment they walk in




⁠Collect feedback and share insights with the property manager
⁠Support in promoting in-house events and experiences

Who You Are:
A warm, friendly face who loves interacting with travellers
⁠Exceptionally organized with outstanding attention to detail
⁠A problem-solver who can stay calm and efficient during busy hours
⁠Comfortable with tech and property management systems
⁠Passionate about hospitality and the backpacking lifestyle

Preferred Qualifications:
1–3 years of front desk or reception experience in a hostel, hotel, or co-living space
⁠Familiar with PMS (Property Management Systems) and OTA channels (Booking.com, Hostel world, etc.)
⁠Strong communication skills (English fluency is a must)
⁠Willing to work in shifts, including weekends and holidays

Perks:
Stay and meals included
⁠Friendly, informal work culture
⁠Meet people from all over the world
⁠Growth opportunities across Monkey Tribe’s expanding network
⁠Be part of a fun, purpose-driven tribe

Pay: ₹20,816.25 - ₹25,580.31 per month

Perks
Food provided
Health insurance

Work Location: In person

📌 Resort Front Desk Assistant Munnar (India)
🏢 Monkey Tribe Hospitality
📍 India