Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
Identify customer preferences and offer tailored cruise packages.
Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
Follow up with potential leads to close sales and ensure a seamless booking experience.
Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with Cordelia Cruises luxury service standards.
Maintain a polished, skilled, and structured approach in all interactions.
Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.
Maintain accurate records of customer interactions, bookings, and follow-ups in the CRM system. Track sales performance and conversion metrics.
Stay updated on cruise schedules, promotions, and competitor trends
Preferred candidate profile
Luxury | Travel | Hospitality | Airlines
Robust lead conversion and upselling skills.
Excellent verbal & written communication.
Skilled call handling & email etiquette.
Strong negotiation and persuasion abilities.
Proficiency in CRM tools and sales tracking.
Ability to handle high-end clients professionally.