Job Title: Relationship Officer Location: Offshore India – Bangalore Duration: 6 Months Role Summary The Relationship Officer is responsible for managing customer interactions related to Anti-Money Laundering (AML), Fund Transfer, and Know Your Customer (KYC) remediation through outbound calling channels. The role focuses on ensuring timely case resolution, customer verification, regulatory compliance, and high-quality customer service while meeting productivity, quality, audit, and SLA requirements.

Key Responsibilities - Handle outbound customer calls related to AML, Fund Transfer, and KYC remediation activities.
Verify customer information and documentation in accordance with regulatory and internal compliance requirements.
Ensure timely processing and closure of assigned cases within defined Service Level Agreements (SLAs).
Deliver exceptional customer service while maintaining professionalism during customer interactions.
Accurately record customer interactions, case updates, and required documentation in the designated systems.
Address customer queries related to AML, KYC, and fund transfer processes and provide appropriate resolutions.
Maintain compliance with banking regulations,



internal policies, and risk management guidelines.
Meet daily productivity, quality, and performance targets established by the organization.
Escalate complex or high-risk cases to the appropriate internal teams when required.
Participate in quality audits, process improvements, and training initiatives to enhance operational efficiency.
Ensure confidentiality and security of customer information during all interactions.
Collaborate with internal stakeholders to support smooth and timely completion of customer verification processes.

Required Qualifications - Bachelor's degree in Business Administration, Commerce, Finance, Banking, or a related discipline.
1–3 years of experience in banking operations, customer service, AML, KYC, fund transfer, or financial services.
Experience in outbound customer calling or customer relationship management is preferred.
Basic understanding of banking regulations, AML, KYC, and compliance requirements.
Proficiency in MS Office applications and banking/customer relationship management systems.

📌 Relationship Officer Bengaluru (India)
🏢 LanceSoft Middle East
📍 India