:

Education Qualification :

Any Graduate

Skills :

Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced

Primary -> Technology | Unified Communications Platforms | Microsoft | 2 - Knowledgeable

Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced

Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable

Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced

Certification :

Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Key Responsibilities

Messaging Administrator’s primary responsibility is to provide support to an organization’s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Online/any other messaging OnPrem infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,
Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem)




Implement the activities defined by L3 team
Address the tickets escalated from L1 team and close within the SLA
Incident and Problem Management
Prepare and maintain SOP documents to help L1 team
Manage and lead team of L1s

Technical Skills
Messaging
Complete hands-on experience on M365
Administration of M365 and Exchange OnPrem
Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
Unified Communication and Collaboration
In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
LDAP
Active Directory and Azure Active Directory user administration (Tenant administration, Forest and domain, Users, Groups, DHCP, DNS, Group Policy, replication etc.)
Directory Sync from AD to AAD
End-User
Outlook 2016/2019/M365/Mobile clients
Teams, desktop/mobile clients
OneDrive/BOX desktop sync
Offline and Online archive management
PowerShell
Advanced PowerShell scripting knowledge

Location :

IND-HA-Gurugram-CL

Created On

:

27-Jul-2026

📌 Senior Administrator Collaboration Gurugram
🏢 Microland
📍 Gurugram