Job Title: Senior Support Analyst

Job Code: 13743

Country: IN

City: Mumbai

Skill Category: ITTechnology

Role Responsibilities:
Work as part of global support team with specific focus on equity analytics products: TradeSpex and TCA.
Active client and trading desk facing role - Interface with other support teams, global internal and external clients related to support, use and output of the products. As part of global team, act as key contact point for queries of both technical and functional nature.
L1 L2/L3 Production Services client service for pre-trade and post-trade analytics applications health checks, batch support, application support, incident management and automation initiatives.
Problem ownership from Incident to resolution. Root cause analysis fixes for maintaining and improving system stability.




Daily monitoring of the platforms and take proactive action when issue arises.
Respond quickly and effectively to clients on support issues and functional queries
Release management and testing of ongoing enhancements and system improvements.
Be able to deal with analysing large data sets in a variety of platform and independently troubleshoot issues related to upstream data feeds and internal system components.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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