Senior Service Advisor, Industry : Automobile (Four-Wheeler) Location: South Bangalore ( Banashankari) Experience: 3–8 years in an authorised automobile dealership (preferred) Qualification: Diploma/B.E./B.Tech in Automobile or Mechanical Engineering (preferred) Relevant certifications in automotive service are an added advantage. Key Responsibilities:Receive customers and understand their vehicle service requirements. Prepare accurate job cards and provide repair estimates.

Coordinate with workshop technicians to ensure timely completion of repairs. Keep customers informed about repair progress and obtain approvals for additional work. Deliver vehicles after explaining the work completed and maintenance recommendations.

Ensure high customer satisfaction and achieve CSI (Customer Satisfaction Index) targets. Handle customer complaints professionally and resolve service-related issues. Monitor workshop productivity and ensure adherence to OEM service standards.

Upsell value-added services, accessories, and maintenance packages.



Maintain proper documentation, warranty claims, and service records. Support and guide junior service advisors and coordinate with the service team.

Required

Skills:Robust communication and customer relationship skills. Excellent knowledge of four-wheeler vehicle systems and diagnostics. Ability to handle multiple customers and workshop operations efficiently. Leadership and team management skills. Proficiency in Dealer Management Systems (DMS) and MS Office. Problem-solving and negotiation abilities.

Preferred

Experience:Experience with authorized dealerships such as Maruti Suzuki, Hyundai, Tata Motors, Mahindra, Toyota, Kia, Honda, Volkswagen, Skoda, MG, or similar brands. Advantages:Competitive salary and incentives PF, ESI, and other statutory advantages Performance-based incentives Career growth opportunities Training and skill development

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