Bengaluru, Karnataka

Job Summary

Join our SW GPS team to support next-generation software platforms.

This role combines advanced Tier 3 support with platform, backend, and DevOps expertise to ensure reliable, scalable, and high-performing systems across global customer environments.

Key Responsibilities

Key Responsibilities
Act as Tier 3 expert for complex software/platform issues, driving end-to-end resolution
Troubleshoot backend system flows across software, infrastructure, and system layers
Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions
Support and operate containerized applications in Linux/Kubernetes settings
Collaborate with R&D;, HW, and DevOps teams on debugging, feature readiness, and system improvements
Contribute to CI/CD processes, monitoring, and production reliability
Support current product introduction (NPI), including readiness validation and training
Develop tools, documentation, and best practices to improve support efficiency and reduce escalations

Skill Requirements
5+ years of experience in software support, backend systems, or DevOps




Solid troubleshooting skills in complex, multi-disciplinary systems
Practical troubleshooting experience using agentic AI systems.
Strong experience working with and troubleshooting Linux environments
Practical experience with cloud native production environments: containerization (Docker) and Kubernetes
Familiarity with CI/CD, monitoring, and DevOps practices
Excellent communication and teamwork skills
Fluent in English

Advantage
Experience with C# or Java backend development
Knowledge of Kubernetes operations, monitoring tools (Prometheus, Grafana, ELK), or IaC tools (Helm, Terraform)
Understanding script coding, such as : Python, PowerShell, Bash.
Background in software development, testing, or system integration
Experience in supporting global, production-critical settings
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📌 Senior Support Lead Kubernetes Bengaluru (India)
🏢 HCLTech
📍 India