Service Design Manager Role will be -
Accountable / responsible for creating Service Design for projects which will be transitioning into BAU.
Responsible for re-engineering existing service design / IT Support Model in place of where changes would be required.
Responsible for continuous improvement of Service Design and Support template / Business Readiness checklist and assist PM / BA to define technical aspect within these checklists.
Responsible for reviewing and approving service designs
Experienced Business Analyst and positive in requirements gathering
Possess Valuable Analytical skills
Possess Positive communication skills and experience in dealing with senior stakeholders
Experienced in technical documentation
Responsible for handling transformation solutions by ensuring ITIL standards and best practices for service management such as service operations, supplier management, SLM and continuous service improvement.
Responsible for maintaining Service Acceptance Criteria
Contributing to Hypercare of projects post Go-Live in BAU

📌 Service Design Pune
🏢 Zensar Technologies
📍 Pune