SAP SDM responsible for end‑to‑end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams , ensuring SLA adherence, service quality, operational stability, and continuous improvement .
Key Skills & Competencies
Functional & Technical
Robust SAP expertise (S/4HANA / ECC)
Understanding of:
SAP modules (SD/MM/FICO/PP etc.)
SAP integrations (PI/PO, APIs, BTP)
Knowledge of AMS and support models
Service Management
ITIL processes (Incident, Problem, Change, Release)
SLA/KPI governance and reporting
Experience in ServiceNow or similar tools
Leadership & Soft Skills
Stakeholder management & CXO engagement
Solid communication & presentation skills
Decision-making and problem solving
Team leadership across global delivery models
Experience & Qualification
15 - 25 years overall experience
Minimum 5+ years in SAP SDM / Delivery Manager role
Proven experience in:
SAP AMS & project delivery
Multi-client / multi-geography engagements
Preferred:
PMP / ITIL Certification
SAP certifications
Regards,
Bala
📌 Sap Service Delivery Manager Bengaluru
🏢 Career Soft Solutions
📍 Bengaluru
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