Job Title: Engineer / Senior Engineer – Customer Service

Experience: 3–5 Years

Department: Service / Warranty Claims / Troubleshooting

Reporting To: General Manager

Role Objective

Maximise product uptime and customer satisfaction by providing in office technical support, troubleshooting, warranty claim management, and aftermarket service for industrial gearboxes and motors across India, while driving spare parts and replacement sales.

Key Responsibilities
Respond to customer complaints, provide in office troubleshooting, and ensure timely resolution.
Diagnose gearbox and motor issues related to performance, temperature, noise, vibration, and failures.
Conduct site inspections, validate warranty claims, perform root cause analysis, and implement corrective actions.
Provide temporary solutions to restore operations until permanent repairs are completed.




Coordinate with manufacturing, quality, and design teams to resolve recurring issues and prevent repeat failures.
Prepare technical reports, failure analysis findings, and customer communications.
Maintain service records, complaint logs, and performance metrics.
Build customer relationships through regular follow-ups and feedback collection.
Generate service revenue through genuine spare parts and replacement unit sales.

Key Competencies
Gearbox & Motor Diagnostics
Technical Service & Application Support
Customer Complaint Resolution
Root Cause & Failure Analysis
Warranty Claims Management
Spare Parts & Aftermarket Sales
Cross-Functional Coordination
Pan-India Service Support

📌 Service Engineer / Senior Service Engineer – Industrial Gearboxes & Motors Chennai
🏢 Live Connections
📍 Chennai