Overview

Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, robust interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.

Key ResponsibilitiesFront Office Management

· Welcome and assist patients, attendants, and visitors in a professional and courteous manner.

· Manage appointment scheduling, registrations, and patient records.

· Handle inbound calls, emails, and digital inquiries efficiently.

· Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.

· Maintain accurate documentation and front office reports.

Sales & Patient Coordination· Respond to inquiries regarding hospital services, consultations, and treatment programs.

· Provide accurate information about hospital facilities, specialties, and healthcare offerings.

· Conduct timely follow-ups with prospective patients and convert inquiries into appointments.

· Build and maintain strong relationships with patients through effective communication and service.

· Track inquiries,



follow-ups, and conversion status to support business objectives.

· Contribute towards patient acquisition and revenue growth initiatives.

Patient Experience· Ensure a positive and seamless patient experience at every touchpoint.

· Address patient concerns promptly and professionally.

· Maintain the highest standards of confidentiality and patient care.

Qualifications & Experience· Graduate in any discipline.

· 2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales.

· Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.

Skills Required· Excellent verbal and written communication skills in English.

· Robust interpersonal and relationship management abilities.

· Customer-focused and service-oriented mindset.

· Valuable organizational and coordination skills.

· Proficiency in MS Office applications.

· Ability to work efficiently in a rapid-paced environment.

CompensationSalary will be commensurate with qualifications, experience, and industry standards.

📌 Service Excellence Coordinator Ahmedabad
🏢 Mayflower Women's Hospital
📍 Ahmedabad