Leading and managing the service department, ensuring productive service delivery and customer satisfaction.
Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
Developing and implementing service strategies to enhance customer experience and meet service objectives.
Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a skilled and effective manner.




Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving.

Job Types: Full time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits
Cell phone reimbursement
Internet reimbursement
Paid sick time
Provident Fund

Ability to commute/relocate
Kasaragod, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience
total work: 3 years (Required)

Work Location: In person

📌 Service Incharge Kasaragod
🏢 APCO HYUNDAI
📍 Kasaragod