Job Overview The Sr. Executive will coordinate multiple projects, ensuring timely delivery of high-quality products with exceptional client satisfaction. Control variances of schedule and effort and meet organizational targets through monitoring, tracking, and appropriate and timely interventions. Additionally, this role involves following all organizational processes, including entry of data into appropriate systems, analysis, and reporting.
Duties & Responsibilities
Manage project deliverables with respect to timely implementation and in line with the Clients requirements.
Interacting with VAC teams and enabling units to ensure that all Clients contractual and reporting requirements are met.
Coordinating with various departments i.e. IT, Admin, HR, Security and external vendors, for gathering inputs specific to regions and incorporating the same within the requirements of current and new project.
Ensure quality output & establish current processes for improvement continuous innovation.
Ensure all deliverables have the same VFS Global quality benchmark.
Enhance project efficiency and reduce timelines by proposing innovative ideas and methods.
Interact with external customers, ensuring satisfaction in accordance with defined service level agreements.
Coordinate with various internal departments to gather region-specific input and incorporate them into client deliverables.
Sustainability:
Promote judicious use of natural resources.
Adhere to the organisation's setting, health, and safety policies, objectives, and guidelines.
Anti Bribery Management Systems (ABMS)
Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
Understanding of ethical standards and the importance of integrity in business practices.
Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.
Education
Graduate or globally recognized equivalent qualification.
Additional: Preferably post graduate.
Experience
3 to 5 years Management experience in client service industry Proficient in use of computers - word processing, data base management, spreadsheets etc. Strong communication skills written and verbal in English
Demonstrates solid prioritization skills, effectively managing multiple competing initiatives while consistently meeting deadlines and ability to assess business priorities and allocate time and resources to maximize operational efficiency and outcomes.