We are looking for a highly skilled and experienced Senior Associate to join our Service Desk team. The ideal candidate will have a strong background in service desk operations and excellent communication skills.

Roles and Responsibility
Manage and resolve customer complaints professionally and promptly.
Provide exceptional customer service through various channels, including phone, email, and chat.
Collaborate with internal teams to resolve complex issues and enhance overall customer experience.
Develop and maintain knowledge of products and services to effectively support customers.
Analyze customer feedback and suggest improvements to processes and procedures.
Maintain accurate records of customer interactions and transactions.

Job Requirements
Robust problem-solving skills and the ability to work under pressure.
Excellent communication and interpersonal skills, with the ability to build rapport with customers.




Ability to work in a fast-paced workplace and adapt to changing priorities.
Robust analytical and troubleshooting skills, with attention to detail and accuracy.
Experience with service management tools and software, such as ticketing systems and CRM platforms.
Ability to collaborate effectively with internal teams, including technical and operational staff.

About Company

Microland Limited is a leading company in the industry, committed to providing exceptional customer service and support to its clients. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Associate Service Desk Bengaluru (India)
🏢 Microland
📍 India