Design, develop, configure, and implement ServiceNow HAM Pro and SAM Pro solutions.
Customize ServiceNow applications/modules using scripting, workflows, Flow Designer, UI Policies, Business Rules, Client Scripts, and ACLs.
Implement end-to-end asset lifecycle management processes for hardware and software assets.
Configure software normalization, reconciliation, and license management processes in SAM Pro.
Manage hardware inventory, procurement, stockrooms, contracts, and lifecycle tracking in HAM Pro.
Develop integrations between ServiceNow and third-party tools such as SCCM, Intune, Jamf, Flexera, Snow, or discovery tools.
Work with CMDB, Discovery, Service Mapping, and Asset Management data models.
Create and maintain reports, dashboards, KPIs, and compliance metrics.
Collaborate with stakeholders, business analysts, and IT teams to gather requirements and deliver solutions.
Perform platform upgrades, testing, troubleshooting, and performance tuning.




Ensure adherence to ServiceNow best practices and governance standards.
Support audits, software compliance, and asset optimization initiatives.

Required Skills
5+ years of ServiceNow development experience.
Robust hands-on experience with:
Hardware Asset Management (HAM Pro)
Software Asset Management (SAM Pro)
CMDB & Discovery
Flow Designer & IntegrationHub
Service Catalog & Workflows
JavaScript, Glide APIs, REST/SOAP APIs
Experience with software normalization and reconciliation processes.
Knowledge of software licensing models and compliance management.
Experience integrating ServiceNow with SCCM, Intune, Active Directory, or procurement systems.
Valuable understanding of ITIL processes.
Robust analytical and troubleshooting skills.
Excellent communication and stakeholder management skills.

📌 Servicenow Developer Ham And Sam Gurugram (India)
🏢 Contactx Resource Management
📍 India