Job Requirements Role & responsibilities: Manage and maintain client information on CRM platforms such as Salesforce
Address customer inquiries, grievances, and service requests promptly and professionally. Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues. Contribute to customer-focused process improvements and experience initiatives. Contribute to customer-focused process improvements and experience initiatives. Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
Handle all customer documentation Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession Manage Customer Visits Manage Customer Escalations at Site Handle cancellation retention processes Work Experience Skills Required:
Communication Skills Customer Management Skills Computer and Excel Skills Problem-solving abilities Attention to detail Time management skills Benefits Office Perks
Office cab/shuttle • Cafeteria • Office gym Professional Support & Learning
Job and soft‑skill training • Skilled degree assistance • Sponsorship for education • Rewards and recognition • Course reimbursements Financial Advantages
Mobile bill reimbursements • Performance bonus • Relocation assistance • Car lease • Loyalty discount • Employee referral program Health & Insurance
Health insurance • Life insurance Leave Entitlements
Annual leave • Maternity leave Please note - Some advantages are grade specific and may not be applicable to your grade.