ChatBot MSDYNAMICS - Architect Area(s) of responsibility Key Responsibilities Strategic & Business Alignment Collaborate with business stakeholders to understand objectives, customer journeys, and operational needs. Translate business requirements into scalable conversational AI solutions aligned with enterprise goals. Define solution vision, roadmap, and measurable value outcomes.

Solution

Architecture & Design Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI systems. Architect multi-channel conversational experiences (web, mobile, messaging platforms, IVR, etc.). Ensure scalability, resilience, and performance of AI solutions.

Integration

Architecture (Key Focus Area) Design and oversee complex multi-system integrations between conversational AI platforms and enterprise systems, including: CRM systems (Dynamics 365) Contact center platforms (Genesys, Methone) ERP and backend systems Knowledge bases and content management systems Third-party AI/ML and vendor platforms Experience Level Senior Level

📌 Senior Project Lead Ai Business Solution Architect Bengaluru
🏢 Birlasoft
📍 Bengaluru