We are looking for a skilled Senior CRM QA Engineer to join our team at WSAudiology, playing a crucial role in ensuring the quality and reliability of our customer relationship management systems. The ideal candidate will have a robust background in testing and quality assurance, with excellent analytical and problem-solving skills.
Roles and Responsibility
Develop and execute comprehensive test plans to identify and report defects in the CRM system.
Collaborate with cross-functional teams to resolve issues and implement fixes.
Conduct thorough analysis of customer interactions and feedback to improve system performance.
Identify and mitigate potential risks to data integrity and security.
Develop and maintain detailed documentation of testing procedures and results.
Participate in continuous improvement initiatives to enhance testing processes.
Job Requirements
Solid understanding of CRM systems and software development life cycles.
Excellent analytical, problem-solving, and communication skills.
Ability to work effectively in a fast-paced environment and meet deadlines.
Experience with testing methodologies and tools such as Agile and Scrum.
Solid attention to detail and ability to identify defects and errors.
Familiarity with industry standards and best practices for quality assurance.
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