Role: Senior Manager - Policy Servicing

Work Location: Goregaon (East)

Department: Policy Servicing, Operations

Experience: 6 years +

Education: Graduate / Post Graduate Responsible for managing end-to-end resolution of system-related issues impacting customer policies, including data corrections and query handling. The role involves impact assessment, root cause analysis, and coordination with cross-functional teams to ensure timely, accurate, and controlled closure of issues. 1.

Data Correction Management

Objective

Ensure accurate identification, impact assessment, and resolution of issues arising from system bugs or constraints affecting customer policies.

Key Responsibilities: Identify and assess system-related issues impacting customer policies.

Evaluate financial and non-financial impacts arising from such issues.

Execute data correction activities with high standards of accuracy, completeness, and control validation.

Analyze root causes and assess downstream implications.





Collaborate with cross-functional teams including Actuarial, Risk, Projects, and Line Functions.

Monitor progress and ensure timely resolution and closure of issues.

Maintain comprehensive documentation and audit trails for all activities. 2.

Query Resolution

Objective

Ensure timely and effective resolution of system-related queries raised by Operational Risk and Projects teams.

Key Responsibilities: Consolidate and track system-related queries and issues.

Perform end-to-end analysis to understand scope, root causes, and impact.

Identify risks affecting processes, controls, and customer outcomes.

Recommend and implement appropriate solutions in coordination with stakeholders.

Ensure timely closure with proper validation and approvals.

Drive continuous improvement by identifying and addressing recurring issues.

📌 Senior Manager Policy Servicing Mumbai
🏢 Kotak Life
📍 Mumbai