We are looking for a highly skilled and experienced Sr CX Training Professional to join our team at SpartaSystems. The ideal candidate will have a robust background in customer experience training and development, with excellent communication and interpersonal skills.

Roles and Responsibility
Develop and implement comprehensive training programs to enhance customer experience.
Conduct workshops and sessions on customer service best practices and industry trends.
Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
Design and deliver customized training materials and content.
Evaluate the effectiveness of training programs and recommend improvements.
Provide coaching and mentoring to junior team members to improve their customer service skills.

Job Requirements




Proven experience in customer experience training and development.
Excellent communication, interpersonal, and presentation skills.
Strong analytical and problem-solving skills with attention to detail.
Ability to work in a quick-paced environment and adapt to changing priorities.
Experience with adult learning principles and instructional design methodologies.
Robust knowledge of customer service best practices and industry trends.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Cx Training Professional Bengaluru
🏢 Sparta Systems
📍 Bengaluru