Role & Responsibilities
Lead, motivate, and manage a team of customer support associates to achieve daily and monthly performance targets.
Monitor team performance on key metrics such as productivity, quality, attendance, and customer satisfaction.
Conduct regular team huddles, coaching sessions, and performance reviews.
Handle customer escalations and ensure timely resolution.
Ensure adherence to company policies, processes, and service-level agreements (SLAs).
Prepare and maintain daily, weekly, and monthly performance reports.
Collaborate with internal teams to improve operational efficiency and customer experience.
Identify training needs and support the development of team members.
Drive employee engagement and maintain a positive work workplace.

Preferred Candidate Profile
Graduate in any discipline.
Strong leadership, communication, and interpersonal skills.




Excellent problem-solving and decision-making abilities.
Good analytical skills with the ability to interpret performance data.
Comfortable working in rotational shifts and a fast-paced environment.
Proficient in MS Excel and other Microsoft Office applications.
Customer-focused with the ability to manage multiple priorities effectively.

Perks & Benefits
Market-competitive salary with performance-based incentives.
Growth and career advancement opportunities.
Comprehensive training and leadership development programs.
Health insurance and employee wellness advantages.
Paid leaves and statutory benefits.
Employee recognition and rewards programs.
Dynamic, inclusive, and collaborative work setting.

📌 Team Lead Bengaluru
🏢 INTERDIZE SOLUTIONS
📍 Bengaluru