We are seeking a agile KYC Operations Team Leader to manage customer onboarding and ensure adherence to Rippling’s KYC/KYB Programs. The role involves supervising a team in a fast-paced workplace, working with cross-functional teams to maintain compliance with our AML/KYC/KYB policies. As a key leader, you will oversee operations in over 140 countries and 51 currencies, designing processes that enhance the customer onboarding experience. What you will do
Lead a team of KYC/Fraud Investigation Analysts, ensuring Rippling complies with AML/KYC/KYB regulations. Oversee KYC & Fraud operations, designing processes that align with compliance policies while delivering exceptional customer experiences.
Manage the review process, liaising with analysts to resolve delays or escalations.
Spearhead people management and development to meet Key Performance Indicators and SLAs.
Perform quality checks on the work of Analysts to ensure high accuracy and compliance standards.
Facilitate effective customer communications, addressing queries and concerns to ensure a smooth onboarding process.
Collaborate with the relevant stakeholders and implement process enhancements.
Provide detailed reporting on KYC / Fraud onboarding processes
Maintain robust ethical standards and manage sensitive information effectively.
Operate independently, exercising judgment and autonomy in decision-making. What you will need
5+ years of compliance experience focusing on KYC/Fraud review (global fintech or payment provider experience preferred).
Minimum 2+ years in a leadership role within a regulated environment.
Strong knowledge of KYC regulatory requirements and best practices.
Proven capability in analyzing complex entity structures.
BA/BS degree required. Professional certifications like CFCS, CFE, or CAMs are a plus.
Exceptional attention to detail, with excellent project management, time management, and organizational skills.
Strong analytical and problem-solving skills, with a proficient understanding of fraud detection technologies and data analysis.
Experience with SQL and data analysis is advantageous.
Additional
Information
This is a hybrid role requiring three days a week in our Bangalore office. The role may require a rotation schedule that includes EST / PST hours.