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Understand UPS service, product, systems and procedure Handle incoming customer queries on email and calls while acting as a complaint resolution specialist. Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in skilled manner. Identify, follow up, resolve and record customer concern or issues Recommend solutions on service concerns to management.
Coordinate with other departments and countries in order to resolve customer queries/concerns. Act as a mentor and escalation handler for frontline CSRs whenever needed. And any other duties assigned from time to time.
Employee Type:
Permanent
📌 Sr Gbs Customer Service Representative Mumbai
🏢 UPS Supply Chain Solutions (UPS
📍 Mumbai
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