Position Summary The Technical Lead is responsible for leading the technical delivery of observability and monitoring initiatives within customer transformation programs. The role combines hands-on engineering expertise with technical leadership, ensuring successful onboarding, migration, implementation, and operation of applications on the Splunk platform.
Key Responsibilities
Technical Delivery Leadership
Lead a team of engineers delivering observability solutions across multiple applications and migration waves.
Own technical delivery quality, risks, and timeline for assigned workstreams.
Coordinate implementation activities between customer teams, vendors, and internal delivery teams.
Provide technical coaching, onboarding, and mentoring for engineers.
Customer & Vendor Engagement
Communicate directly with customer engineering teams, architects, and external vendors.
Lead technical workshops, implementation meetings, troubleshooting sessions, and migration reviews.
Act as the primary technical escalation point during delivery.
Hands-on Technical Activities
Support application onboarding and migration to Splunk.
Configure and optimize:
Dashboards
Alerts
Monitoring rules
Data pipelines
Perform:
Log analysis
Performance analysis
Root cause investigation
Data validation
Install and troubleshoot:
Splunk agents
OpenTelemetry Collectors
Instrumentation libraries
Review application instrumentation and source code where required.
Support complex migration and integration activities.
Planning & Estimation
Contribute to technical assessments, implementation planning, and effort estimation.
Identify risks, dependencies, and technical constraints.
Support proposal development and customer technical reviews.
Experience & Qualifications
7+ years of IT experience.
3+ years leading engineering or implementation teams.
Experience with Splunk, OpenTelemetry, observability platforms, or enterprise monitoring solutions.
Experience working in customer-facing delivery settings.
Robust troubleshooting and stakeholder communication skills.
Qualified English communication skills.