Work on Cisco, Juniper and multiple OEM devices

Resolve day to day issues reported

Work on different OEM (Cisco switches/routers/firewalls, Juniper switches/routers/firewalls, Fortinet firewalls)

Analyse voice and recording packets while clients report an issue and provide fix

Co-ordinate with different internal support/design teams and Customers team to have conclusion

Suggest design recommendations w.r.t Network

Resolve issues on quick basis with no/less supervision

Handle high severity cases and critical issues

Manage escalations

Should be ready to work on extended and rotational shift

Must carry robust switching, routing and security skills. Need to be solid in RSTP, BGP, OSPF protocols and must have worked multiple OEM (Cisco/Juniper/Fortinet)firewalls. Understand voice and recording traffic flow during issue time to provide recommendations towards successful closure. Need to have thorough understanding on DHCP, packet captures tools like Wireshark and must have worked on critical network architecture setup

📌 Sr Tech Support Engineer Bengaluru
🏢 VIS Networks
📍 Bengaluru