Job Requirements About the Role

As a Team Leader – Retail Liabilities/Assets (Inbound) at IDFC First Bank, you’ll lead a team of customer service professionals, ensuring high performance, service excellence, and continuous improvement. This role is ideal for someone who thrives in a quick-paced setting, enjoys mentoring others, and is passionate about delivering exceptional customer experiences.

Key Responsibilities

Primary Responsibilities
Lead and manage a team of customer service executives to meet performance goals.
Coach, mentor, and train team members to enhance service delivery.
Set transparent goals and drive achievement across key metrics.
Handle multiple tasks efficiently while maintaining service quality.

Secondary Responsibilities
Collaborate with internal and external stakeholders to support business objectives.




Manage challenging situations and foster a culture of going the extra mile.

What We Are Looking For

Education
Graduate (regular) in any discipline such as Mathematics, Commerce, Arts, Science, Business, Computers, Engineering, or Management.

Experience
Minimum 5 years of total experience, with at least 2 years in a team leadership role within customer service.

Skills and Attributes
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to multitask and manage performance under pressure.
A proactive mindset with a focus on continuous improvement.

📌 Team Leader Retail Liabilities Inbound Hyderabad (India)
🏢 IDFC FIRST Bank
📍 India