We are looking for a passionate and customer-centric Team Leader (TL) to join our team. As a TL, you will be the face of the brand & Team, responsible for delivering a personalized and memorable service experience to every customer. You will play a critical role in building lasting relationships and upholding our premium positioning in the market.

Key Responsibilities
Greet and assist customers in a warm, friendly, and engaging manner- online, over the phone, or in-store.
Understand and communicate product knowledge clearly and effectively.
Handle customer queries, feedback, and complaints professionally, ensuring resolution within defined SLAs.
Manage order processing, invoicing, and tracking (for online and in-store purchases).
Collaborate with internal teams (Logistics, Production, Sales) to resolve issues and ensure customer satisfaction.
Maintain accurate records of customer interactions, transactions, and feedback.
Provide insights and feedback from customers to the marketing and product teams.




Support sales initiatives through upselling, cross-selling, and loyalty program promotions.
Uphold brand tone and values in every interaction, ensuring a premium and consistent experience.

Required Skills & Qualifications
Experience: 4- 8 years in customer service or sales within the Retail Industry (FMCG, Premium/ Luxury, QSR, or F&B; sectors preferred).
Excellent interpersonal & communication skills (English).
High emotional intelligence and customer empathy.
Valuable problem-solving and conflict-resolution skills.
Familiarity with POS systems, basic billing, and inventory management.
Experience with CRM tools, order management systems, and MS Office.
Ability to work in a fast-paced, agile workplace.
Willingness to work flexible hours including weekends and holidays, if required.

📌 Team Leader Retail New Delhi
🏢 Manam Chocolate
📍 New Delhi