Provide technical support for software products, handle deployments, troubleshoot issues, assist clients with installations and training, and coordinate with development teams to ensure smooth product implementation.
Requirements
BE / B.Tech in Computer Science (CS) or Electronics & Communication Engineering (ECE).
Basic knowledge of C / C++ and OOPS concepts.
Basic to Intermediate knowledge of MSSQL.
Understanding of software deployment and troubleshooting
Basic networking knowledge
Valuable analytical and problem-solving skills.
Solid communication skills in Tamil, English, and Hindi.
Willingness to travel for client support and training when required.
Responsibilities
Provide technical support for software applications and deployments
Handle customer support calls, critical issues, and escalation management
Perform software installation, configuration, troubleshooting, and deployment activities
Verify, package,
and manually deploy: Database backups/restorations ,MSSQL scripts, APIs, Windows services ,Executable files (EXE), Software patches and updates
Troubleshoot deployment and client setting-related issues
Coordinate with development teams for issue fixing and requirement implementation
Collect and document client requirements and feedback
Conduct product demonstrations (POC), client presentations, and end-user training
Follow up with customers for AMC renewals and support activities
Prepare and maintain client satisfaction reports
Support network-related troubleshooting at a basic level
Handle client communication professionally during critical situations
Visit client locations for installation, demo, training, and support activities when required
📌 Software Support Engineer Chennai
🏢 Rax-Tech International
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.