Primary Title: Retail Store Manager - Luxury Apparel
Role & Responsibilities
Drive sales growth and store KPIs through targeted coaching, clienteling strategies, and promotional execution.
Recruit, onboard, train and mentor sales teams; set transparent performance expectations and develop talent through regular feedback and coaching.
Manage inventory lifecycle—replenishment, stock transfers, audits and shrinkage control—to preserve margin and availability.
Deliver exceptional VIP experiences: manage appointments, personalised follow-ups, alterations coordination and after‑sales service to maximise lifetime value.
Maintain visual merchandising, loss prevention and compliance with luxury brand guidelines to protect brand integrity and customer perception.
Skills & Qualifications
Must-Have
Luxury Retail Operations
Visual Merchandising
Inventory Management
Point of Sale
Clienteling
Loss Prevention
Preferred
CRM Platforms
Omnichannel Retail
Multi-store Management
Qualifications
Proven track record managing high-end apparel boutiques with strong commercial results and customer retention.
Demonstrable ability to hire, coach and retain sales talent; comfortable setting and achieving KPI targets.
Excellent customer service orientation with experience handling VIP clientele and personalised selling.
Advantages & Culture Highlights
Work in premium retail environments with opportunities for performance-linked incentives and skill development.
Cooperative culture focused on high-touch service, skilled growth and internal mobility.
Exposure to curated designer assortments and direct engagement with luxury clientele and merchant teams.