Location: Mumbai

Salary: Up to 60 LPA

Overview We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our esteemed hotel. The ideal candidate will have a proven track record in hotel operations, demonstrating strong leadership and a commitment to guest satisfaction.

Qualifications & Requirements
Experience:
Minimum 10–15 years of progressive experience in hotel operations.
At least 3–5 years in a managerial role (e.g., Assistant General Manager, Operations Manager).
Education
Bachelor’s degree in Hotel Management or equivalent.
Technical Skills
Proficiency in Property Management Systems (PMS).
Advanced knowledge of MS Office (Word, Excel, PowerPoint).
Basic computer hardware/software troubleshooting skills.
Soft Skills
Strong leadership and team-building abilities.
Excellent communication and interpersonal skills.
Problem-solving and decision-making under pressure.
Guest-centric mindset with attention to detail.

Key Competencies
Hotel Operations & Administration: Oversee daily hotel operations, ensuring compliance with standards and policies.
Guest Relations & Satisfaction:



Foster a culture of exceptional guest service; address guest complaints and feedback effectively.
Revenue & Budget Management: Develop and manage budgets, and implement strategies to maximize revenue and control costs.
Team Leadership & Staff Training: Lead, mentor, and train staff to ensure high performance and professional development.
Front Office & Reservation Management: Manage front office operations, including reservations, check-ins, and check-outs.
Event Coordination & Banquet Support: Oversee the planning and execution of events and banquets, ensuring seamless service.
Cost Control & Vendor Management: Monitor operational costs and manage vendor relationships to ensure quality and efficiency.
PMS & MS Office Proficiency: Utilize PMS and MS Office tools to enhance operational efficiency and reporting.

Work Environment & Perks
Quick-paced, guest-facing workplace.
May require weekend, holiday, and shift work.
Benefits as per company policy, including meals, accommodation, insurance, and performance bonuses.

Skills: guest satisfaction,operations manager,hotel operations,hotel management,excellent communication,team leadership,oberoi hotel

📌 Sr Hotel Operations Manager From Oberoi Parel
🏢 GLOBELANCE
📍 Parel