Role & Responsibilities:
Provide technical support and expert guidance to customers on GPS tracking systems, fleet management software, and related services.
Troubleshoot hardware and software issues related to GPS devices, mobile applications, and fleet management platforms.
Assist clients with device installation, configuration, and calibration.
Conduct remote diagnostics and guide customers through problem resolution processes.
Educate customers on best practices for optimal use of GPS tracking solutions.
Coordinate with technical teams for escalations and complex troubleshooting tasks.
Maintain customer records, issue logs, and resolution documentation in CRM or support systems.
Provide product training and demonstrations for clients and internal teams.
Collaborate with sales, support,



and operations teams to ensure high customer satisfaction.

Required Skills & Qualifications:
Technical knowledge in GPS tracking, IoT, telematics, or related fields.
Experience in customer support, troubleshooting, and technical advisory roles.
Solid problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Familiarity with GPS devices, fleet tracking software, and mobile applications.
Ability to manage multiple client issues independently.
Basic understanding of networking, SIM configurations, and software installations.
Proficiency in MS Office, CRM tools, and ticketing systems.

📌 Technical Support Advisor Ahmedabad
🏢 Aditi Tracking Support
📍 Ahmedabad