Here is a clear, qualified template for a Telecaller (Customer Support / Telesales / Outbound Specialist) that you can copy and paste directly into your job posting: Job Title: Telecaller / Customer Support Executive Job Summary: We are looking for a enthusiastic and results-driven Telecaller to join our team. In this role, you will be responsible for reaching out to potential and existing customers to promote our products/services, answer inquiries, qualify leads, and drive customer satisfaction. Key Responsibilities:Make cold calls and follow up with prospective leads to generate sales or inquiries.
Handle inbound calls, address customer queries, and provide accurate information regarding products and services. Maintain a database of client interactions, feedback, and call logs in the CRM system. Understand customer needs and recommend appropriate solutions or products.
Achieve daily, weekly, and monthly targets for call volume, lead generation, or sales conversions.
Follow communication scripts and guidelines while keeping conversations engaging and qualified.
Requirements &
Qualifications: Education: Minimum High School Diploma / 10th/12th Pass or equivalent (Graduate preferred).
Experience: Prior experience as a Telecaller, Telesales Executive, or Customer Service Representative is a plus (Freshers are welcome to apply).
Languages: Proficiency in Hindi , Telugu , Kannada , or other relevant regional languages along with basic English.
Skills: Strong verbal communication and active listening skills. Good persuasion, negotiation, and interpersonal abilities. Basic computer literacy and familiarity with CRM software or spreadsheets. Ability to stay calm and professional under pressure or when handling difficult calls. Perks & Benefits:Competitive base salary performance-based incentives / commissions. Growth opportunities and advancement opportunities. Friendly and supportive work environment.