Job Title: Tech Support Executive/ IT Helpdesk Engineer

Location: Pune

Experience: 0 - 2 yrs

Educational Qualification: Graduate/ Post Graduate

Work Mode: Hybrid

About the department:

The Information Technology team enables business excellence by delivering reliable systems, seamless digital solutions, and robust infrastructure. The team ensures operational efficiency, data security, and continuous innovation to support organizational growth.

What's in it for you?

This role lies in delivering strategic impact combined with hands-on execution, ensuring that initiatives are not only well-conceived but also effectively implemented.

Role Description:

Provide technical support for our employees by managing and maintaining desktop hardware, software, and systems.

Key Result Areas:

Desktop Support:
Install, configure, and maintain all the end-user devices
Troubleshoot and resolve issues related to hardware, software, Printers, and basic networking
Assist users with basic and advanced technical support (e.g., OS installations, updates, and software configurations)
Onboarding & Offboarding (Set up and install current endpoints, software, and peripherals)

Troubleshooting & Issue Resolution:




Respond promptly to helpdesk tickets and provide timely resolutions to technical issues
Diagnoses, troubleshooting, and resolve both hardware and software-related problems
Support users with network connectivity issues and VPN configurations

System Maintenance & Upgrades:
Perform routine maintenance on systems & ensure up-to-date security patches, Antivirus application and software updates

Documentation & Reporting:
Maintain an inventory of Endpoint (DTP/LTP) used within the organization

Required Competencies, Skills, and Experience
Robust understanding of computer systems, networks, and troubleshooting techniques
Knowledge of ITSM/ITIL Foundation is must
Use of ticketing systems, remote desktop tools, and diagnostic software
Familiarity with operating systems like Windows, macOS
Technology Proficient (MS Office)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Executive Information Technology Gurugram (India)
🏢 Sudit K Parekh u0026
📍 India