About Us The Bone & Joint Clinic is a rapidly growing orthopaedic practice specializing in knee replacement, hip replacement, sports injuries, spine care, and trauma. We are looking for an enthusiastic and empathetic Telecaller who can convert digital enquiries into clinic consultations.

Key Responsibilities
Contact patients who have enquired through Meta (Facebook & Instagram) advertisements.
Understand the patient's knee pain, mobility issues, and treatment history.
Educate patients about available treatment options and the benefits of consulting our orthopaedic surgeon.
Build trust and answer basic questions (training will be provided).
Schedule appointments at our clinics.
Follow up with patients who do not book immediately.
Maintain detailed records in CRM/Google Sheets.
Coordinate with the clinic reception team regarding appointments.
Ensure excellent patient experience from first contact until clinic visit.

Primary KPI
Convert Meta leads into clinic walk-ins.
Achieve monthly consultation booking targets.
Maintain high follow-up completion rates.
Reduce lead response time.
Ensure accurate lead documentation.

Required Skills
Excellent Hindi communication (mandatory)
Valuable English communication




Marathi is an advantage
Confident telephone etiquette
Sales and persuasion skills
Empathetic and patient-centric attitude
Comfortable using WhatsApp, Google Sheets, CRM software, and basic computer applications

Preferred Experience
Telecalling
Healthcare counselling
Medical coordinator
Insurance or banking sales
Real estate sales
Customer support

Freshers with excellent communication skills and a strong willingness to learn are also welcome.

Salary

₹15,000–₹25,000 per month (based on experience)

Incentives

Performance-based incentives linked to:
Number of appointments booked
Walk-in conversions
Surgery conversions

Working Hours

Monday to Saturday

10:00 AM – 7:00 PM

What We Offer
Performance incentives
Career growth prospects
Healthcare industry exposure
Training in patient counselling
Supportive work environment

If you enjoy talking to people, building trust, and helping patients receive the right treatment, we'd love to hear from you. Pay: ₹10,000.00 - ₹25,000.00 per month

Perks
Paid time off

Work Location: In person

📌 Telecaller / Patient Care Executive – Orthopaedic Clinic Kandivali
🏢 Dr Saurabh Talekar's Clinic
📍 Kandivali