Job Summary:

We are looking for a dedicated and customer-focused Support Executive to join our team. The role involves handling customer queries, providing technical and non-technical assistance, resolving issues efficiently, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude toward delivering high-quality support.

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
Maintain records of customer interactions, transactions, and feedback.
Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
Assist in onboarding new clients/customers and guide them about products/services.
Provide after-sales support and handle customer complaints with patience and empathy.
Prepare daily/weekly/monthly reports on customer support activities.




Stay updated with company products, services, and processes to provide accurate information to customers.

Key Skills & Competencies:
Robust verbal and written communication skills.
Problem-solving and analytical thinking.
Patience and empathy while dealing with customers.
Ability to work under pressure and handle multiple tasks.
Proficiency in MS Office (Word, Excel, Outlook) and CRM tools.
Valuable organizational and time management skills.

Qualifications & Experience:
Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
0–2 years of experience in customer support, service desk, or similar roles (freshers can also apply).
Prior experience in e-commerce logistics, fulfillment centers, courier/cargo, or SaaS will be an added advantage.

Employment Type: Full time Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits
Cell phone reimbursement
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Provident Fund
Work from home

Work Location: In person

📌 Support Executive Customer Noida
🏢 Dropdash technologies
📍 Noida