We are looking for a motivated and result-oriented Telecaller Executive to manage collection and recovery activities for Vehicle Loans, Mortgage Loans, and Loan Against Property (LAP). The candidate will be responsible for contacting customers with overdue payments, negotiating repayment plans, following up on pending dues, and ensuring timely collections while maintaining skilled customer relationships.
Key Responsibilities
Contact customers via phone regarding overdue EMIs and outstanding loan payments.
Follow up on delinquent accounts for Vehicle Loans, Mortgage Loans, and Loan Against Property (LAP).
Explain overdue amounts, penalties, and repayment options to customers.
Negotiate repayment schedules within company policies.
Record customer interactions and payment commitments in the CRM or collection software.
Coordinate with field recovery executives for cases requiring personal visits.
Escalate high-risk, non-responsive, or legal cases to the Collection Manager.
Achieve assigned monthly collection and recovery targets.
Maintain complete confidentiality of customer information.
Ensure all collection activities comply with RBI guidelines, company policies, and applicable laws.
Prepare daily call reports, collection status reports, and follow-up schedules.
Required Qualifications
Graduate in any discipline (preferred).
Minimum Higher Secondary (12th Pass) may be considered with relevant experience.
Experience
1–3 years of experience in collections, recovery, telecalling, or customer service.
Experience in NBFC, Banking, Financial Services, or Vehicle Finance is preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks
Cell phone reimbursement
Health insurance
Internet reimbursement
Life insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Tele Caller Executive Jaipur (India)
🏢 Rikalp Capital
📍 India
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