We are hiring Tele calling to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.
Key Responsibilities:
Customer Engagement:
Connect with assigned customers as per defined contact policies
Deliver a high-quality digital banking experience
Understand customer requirements and recommend suitable products
Handle inbound/outbound calls as per quality standards
Resolve customer queries within defined timelines
Promote digital banking services for enhanced customer convenience
Maintain accurate records of customer interactions in CRM systems
Address and resolve customer complaints effectively
Build long-term customer relationships
Ensure customer retention and minimize attrition
Sales & Portfolio Management:
Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)
Profile customers to identify sales opportunities
Ensure eligibility and compliance before offering products
Monitor key account activities and report as required
Process customer requests and transactions accurately
Process & Compliance:
Maintain proper documentation of all customer interactions
Adhere to banking policies, regulatory norms, and internal guidelines
Ensure timely updates in CRM and reporting systems
Eligibility Criteria:
Qualification: Graduate (any stream except B.Tech/BE)
Experience: Freshers can apply (0–1 year experience preferred)
Key Skills Required:
Basic knowledge of banking and financial products
Robust verbal and written communication skills
Customer-focused approach
Sales and persuasion abilities
Basic computer and CRM knowledge
Ability to build and maintain customer relationships
Language Requirement:
Robust English (mandatory)
Proficiency in any one: Hindi / Tamil / Kannada