Voice Process Executive Contact Center Voice Operations Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: /: Responsibilities/: Live client Query Resolution/: As the main point of contact for client complaints, billing concerns, service requests, and account updates, competently handle a large volume of incoming or outgoing voice calls.

Active

Troubleshooting & Diagnostics/: actively listening to customer statements, promptly identifying the underlying problems, and walking callers through technical troubleshooting loops or account verification procedures step/-by/-step.

Customer Satisfaction Performance CSAT/: Aim for high CSAT, Customer Effort Scores CES, and Net Promoter Scores NPS by providing outstanding service on each interaction to meet and surpass individual KPIs.

CRM Data Architecture Documentation/: In real time, log, classify,



and store comprehensive summaries of each client issue, discussion, and resolution step into the central client Relationship Management CRM software platform.

Required Skills/: Exceptional Verbal Communication Fluency/: Excellent verbal communication abilities, such as expert language selection, explicit pronunciation, attentive listening techniques, and a versatile speaking tempo.

CRM and Telephone Platform Literacy/: The ability to use cloud phone dialing services and enterprise CRM software with practical ease.

Conflict

De/-escalation Mastery/: The ability to calmly handle angry, nervous, or perplexed callers while transforming unpleasant interactions into satisfying client experiences.

Multitasking and Navigating the Interface Speed/: The capacity to study policy documents, update system sheets, and conduct database profile research while actively listening to a customer.

Experience/: 0 to 3 yrs Salary/: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR /- Maria

📌 Voice Process Executive Contact Center Voice Operations Chennai
🏢 GS Infotech
📍 Chennai