ROLE (WHY POSITION EXISTS)

Responsible for ensuring the smooth functioning of warehouse IT infrastructure by supporting hardware, network, and IT systems while providing first-level support for the Infor WMS application to ensure uninterrupted warehouse operations. PRIMARY RESPONSIBILITIES:

Manage and support warehouse IT infrastructure, including desktops, RF/handheld devices, barcode printers, UPS, network devices, and internet connectivity.

Coordinate ISP installations, UPS deployment, asset management, hardware maintenance, and vendor support.

Troubleshoot hardware, networking, Wi-Fi, printers, servers, and warehouse IT issues, ensuring timely resolution within SLA.

Perform preventive maintenance, device imaging, firmware updates, and lifecycle management of IT assets.

Provide first-level support for Infor WMS, including user access, login issues, RF device integration, printing, and application troubleshooting.

Coordinate with Corporate IT and Infor support teams for issue escalation, upgrades, patches, and testing.

Maintain IT documentation, SOPs, asset registers, and network records while ensuring compliance with IT security policies.





Provide on-site, remote, and telephonic support, and train warehouse users on basic device troubleshooting and WMS usage.

EDUCATION & SKILLED SKILLSET

Graduate from a recognized university.

7+ years of IT support experience, preferably in warehouse, logistics, distribution, or retail environments.

Solid knowledge of TCP/IP networking, Wi-Fi, switches, Windows OS, Active Directory, and basic server administration.

Hands-on experience with RF/barcode scanners, Zebra/Honeywell printers, and warehouse IT infrastructure.

Exposure to Infor WMS or similar Warehouse Management Systems.

Solid troubleshooting, documentation, ticket management, and communication skills. PREFERRED QUALIFICATIONS

Experience supporting Infor WMS/ERP users in warehouse operations.

CompTIA A+, Network+, or similar certifications.

SAP exposure and experience with handheld devices will be an added advantage.

Knowledge of warehouse operations, supply chain processes, and barcode/labelling standards.

📌 Warehouse It Support Specialist Serampore
🏢 Baazar Style Retail
📍 Serampore