DriveX is Indias first fully integrated auto-tech platform for top-quality refurbished pre-owned two- wheelers, offering an OEM-like buying experience with stringent quality checks and refurbishment. It operates through company-owned and franchise centres providing end-to-end services including buying, selling, financing, and servicing. DriveX has revolutionized the used two-wheeler market with digital tools, transparent pricing, extensive warranties, and a hassle-free customer experience.
It has a solid presence in India with plans for expansion, aiming to make pre-owned two-wheelers reliable and accessible.
Role Overview:
The Territory Manager Service is responsible for implementing company service standards and policies at pre-owned vehicle outlets. The role focuses on supporting dealers to enhance service business performance, ensure operational efficiency, and deliver high levels of customer satisfaction.
Key Responsibilities:
Dealer Business Development
Drive service business growth and profitability at dealer workshops.
Improve operational efficiency to enhance customer satisfaction.
Ensure consistent availability of genuine parts from DriveX-approved sources.
Customer Satisfaction & Service Quality
Conduct service process audits and take corrective actions to uphold standards.
Address customer feedback and ensure timely resolution of complaints.
Engage regularly with customers to understand needs and expectations.
Provide on-the-job training to dealer teams on product knowledge, repair standards, and customer handling.
Product Quality & Process Compliance
Monitor workshop operations to ensure quick turnaround times.
Maintain 100% pre-owned vehicle certification and ensure trouble-free delivery to customers.
Qualifications & Experience
Education: Diploma or B.E. in Automobile / Mechanical Engineering.
Experience: 2–5 years in two-wheeler service operations (preferably in pre-owned vehicle segment).
Skills & Competencies
Technical Skills:
Diagnostic & problem-solving ability
Workshop management
Analytical and communication skills
Business acumen
Behavioral Competencies:
Customer centricity
Teamwork and collaboration
Emotional intelligence and empathy
Interpersonal and listening skills
Training and coaching capabilityTop of FormBottom of Form
📌 Territory Manager Service Bengaluru (India)
🏢 Drivex Mobility
📍 India
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