We are looking for a skilled skilled with 5 years of experience to join our team as Tools Support L2. The ideal candidate should have a strong background in technical support and excellent problem-solving skills.
Roles and Responsibility
Provide technical support and troubleshoot issues related to tools and software.
Collaborate with cross-functional teams to resolve complex technical problems.
Develop and implement solutions to improve tool performance and efficiency.
Conduct regular maintenance and updates of tools and software systems.
Analyze and report on tool performance metrics to identify areas for improvement.
Participate in the development of new tools and features.
Job Requirements
Minimum 5 years of experience in technical support or a related field.
Solid knowledge of tools such as Summit and Solarwinds.
Excellent problem-solving and analytical skills.
Ability to work effectively in a team workplace.
Strong communication and interpersonal skills.
Bachelor's degree in Engineering or a related field.