User Support - FX Advanced Specialist

Location: Mumbai Business Area: Sales and Client Service

Description Requirements

We are the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge. The Advanced Specialist desk is a dedicated, highly skilled, global team, delivering the highest standards of service to our clients. Our reps are knowledgeable, proactive and detailed in their approach and understand the importance of operating and servicing clients who use the Bloomberg qualified services.

You'll help drive the Analytics service vision of delivering knowledgeable front-line support and proactive services to our clients. Further to the traditional role of Advanced Specialist in responding to inbound client queries,



you will also partner with Sales teams to organise, co-ordinate, and deliver sales campaigns, customer trainings, and assist with projects as required by our stakeholder businesses.

You'll need to have:
A solid understanding of FX to act as a subject matter expert and cascade that knowledge to your peers
A good understanding of the trading workflows and be able to use that knowledge to identify potential business opportunities
Willingness to learn complex business and technology processes and actively contribute to their evolution
Ability to work independently as well as part of a team, and be self-motivated
Ability to interact and effectively communicate with our clients and internal groups
Excellent understanding of customer service and experience in building robust customer relationships

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 User Support Fx Advanced Specialist Mumbai
🏢 Business Television India
📍 Mumbai