Job Description

About the Role

We are seeking an experienced and visionary Director – Travel & Hospitality (T&H;) Capability with deep expertise in the travel & hospitality industry preferably in airline, commercial ecosystem and up-to-date airline retailing. The role focuses on creating and driving industry solutions, advisory, AI enablement, strengthening capability offerings, innovation across airlines, hospitality, and allied travel segments.

Key Responsibilities

• Lead some of the T&H; capability growth programs through solution design, modernization, and innovation.

• Drive airline commercial transformation across NDC, Offer-Order journeys, Revenue Management, Revenue Accounting, and Distribution.

• Collaborate with clients and account teams to identify business pain points and design digital solutions.

• Continuously monitor T&H; industry trends and identify solution opportunities including industry whitespaces for formulating and proposing solution

• Steer some of the key T&H; solutions from inception to deployment as an SME and solution owner.





• Champion agile and product thinking; prior product owner/manager experience is a plus.

• Connect industry trends with AI and emerging tech to identify high-impact use cases.

• Provide thought leadership and represent the organization in client and industry forums.

Qualifications

Required Experience & Skills

• 15+ years in Travel & Hospitality, preferably in airline commercial and retailing transformation.

• Robust knowledge of NDC, Offer-Order systems & processes, Modern Airline Retailing, GDS, revenue management, and booking ecosystems. Valuable to have experience in the one or more other areas like Revenue accounting, flight/crew operations, airport operations.

• Proven experience in large digital programs integrating legacy and next-gen systems.

• Exposure to hospitality, cruise, or ground transport domains desirable.

• Bachelor’s/Master’s in Engineering, Business, or related field.

📌 Director Capability Gurugram (India)
🏢 Wns Global Services
📍 India