Customer Support Specialist

Our Support team operates as the first point of contact for the client community. Were looking for a

Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role youll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.

What You’ll Be Doing
Provide phone, email, and text-based support to customers, partners, users, and other

community members
Research and address all customer concerns politely, using active listening skills to understand

and confirm information
Balance efficiency and speed in addressing questions or issues while ensuring a high-quality

customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency




Effectively use Salesforce and other internal tools to accurately log interactions and solve issues
Collaborate with team members from various departments to ensure a seamless delivery

experience What You Bring
A combination of sales or customer service experience, optimally with a technology or logistics

company
Analytical thinking skills
Solid written and verbal communication skills, with the ability to interact and connect with many

types of personalities
Ability to quickly and efficiently troubleshoot and solve problems
Comfortable with a quick-paced workplace and changing requirements
Proactive and able to comfortably navigate through uncertainty and ambiguity
Flexibility to work a schedule comprised of non-standard shifts, including evenings and weekends
Fluency in Spanish, a plus!

📌 Walk In International Voice Process Executive Chennai (India)
🏢 Movate Technologies
📍 India