Job Details The role is responsible for supporting the stores teams for 6 days (Tuesday to Sunday) for all commercial helpdesk approvals & system configurations.

Work Timings : 12pm -9pm(must be versatile)

Job Responsibilities:
Respond to user inquiries via phone, email, or chat and provide timely resolutions to technical, policy related concerns.
Log and track support requests in the helpdesk ticketing system. Prioritize and escalate issues as needed.

System Based Approvals: -
Process approvals for advance/customer order cancellations, partial order cancellations, and gold rate password, ADJ, Loan & PSV configuration etc.
Validate gift cards and handle suspended order activations in the Current Age POSS system.




Manage credit note transfers and update necessary configurations in system platforms.
Boutique GHS Refund documents verification & reprocessing, GHS ID proof verification, Instant refund approval
PSR file upload, Stale cheque update, RO redemption approval, Docket details update.
Diagnose and resolve recent, repeat software problems, including installation, configuration, and maintenance of systems.
Provide guidance and training to users on software applications and troubleshooting techniques.

Education & Experience:-
Must have a degree in B.com or M.com
Freshers to 2 yrs

📌 Walk In Commercial Helpdesk Executive Bengaluru
🏢 Titan Company
📍 Bengaluru